ConnectWise PSA time tracking with real ticket data

ManicTime can use ConnectWise charge codes and tickets as tags, then send tagged time back so billing and service reporting stay tied to the original PSA data.

Where ConnectWise PSA integration works

  • Windows client plugin

    The desktop plugin connects directly to ConnectWise PSA and supports importing work items plus sending saved work back.

  • ManicTime Cloud

    Available in Cloud organizations and personal Cloud through the ConnectWise PSA connection.

  • Self-hosted ManicTime Server

    Server administrators can configure ConnectWise centrally, define filters, map users, and control sync-back behavior.

What the integration does

  • Import multiple ConnectWise item types

    ManicTime can expose charge codes, service tickets, and project tickets as tags, including company and project context where available.

  • Keep the right tickets in view

    In shared Cloud and Server setups, admins can filter ticket visibility and map ManicTime users to ConnectWise users so sync-back lands on the right account.

  • Send tagged time back to PSA

    When users tag time with ConnectWise-derived tags, ManicTime can create matching time entries back in ConnectWise PSA.

How teams usually set it up

  • Desktop plugin path

    Install the plugin, enter company and API key details, choose the correct ConnectWise server region, then decide which tags to expose in ManicTime.

  • Cloud or Server connection path

    On Cloud for organizations and on self-hosted Server, teams usually have an administrator set up filters and user mapping first. On personal Cloud, the connection can be configured from My connections.

Sync-back behavior

  • Only ConnectWise tags sync back

    Users must tag time with ConnectWise-originated tags for ManicTime to create valid time entries back in PSA.

  • Automatic and manual sync

    On Cloud and Server, ConnectWise time can sync automatically every two hours and be synced on demand. In the desktop plugin, users send work back manually.

  • Built for billing accuracy

    Because the tags already contain ConnectWise ticket structure, technicians spend less time re-entering ticket references and less time fixing rejected entries.

Questions & answers

FAQ

Can ConnectWise time be synced back automatically?
Yes in Cloud and Server shared setups. In the desktop plugin, users send work back manually.
Can admins limit which tickets users see?
Yes. The admin connection settings support filters for state, time range, assignment, and other scope controls.
Why is user mapping important?
Because synced entries need to be associated with the right ConnectWise user, especially in cloud and server deployments where multiple people share one central integration.
Customers

Our customer opinions

This software automatically tracks the time you spend on your computer. When you step away from your computer for a certain length of time (set by user), it will prompt you to tag that time. For example, if I'm getting coffee and have a 20 minute chat about the weekend, I tag it as personal. But if I have a chat about an upcoming or existing project, I tag it about that project. For the tasks you do on the computer, it can save screenshots every X seconds (again, set by user), so that you can have a reminder when you go to do your billing what each task was for.
Katie
I like this application because with manic time we can verify who does their right job. And we also have better control because we can choose the best workers to increase production works very well and without errors.
Mary
Just wanted to let you know that I think your software has helped me capture $1000's of dollars in revenue that I just wasn't billing before, as I wasn't doing a very good job of tracking my time. With ManicTime I get it all, and if I were ever to be audited by a client, I could give them every detail. Thanks so much!
Oliver
I like that it tracks inactive time on the computer so that you can remember when you started working and when you stopped, and when you took breaks. Very easy to use, I don't have to remember to log in and the app does everything for me without me even doing anything except installing the program. It shows exactly what page and project you were working on and for how long and when.
Adam
There is a lot to love about Manic Time. It was easy to use and did way more than I was expecting from it. The reporting was informative. The editing was awesome. Tagging and managing the time tracked is robust, yet simple. It is great at taking the tracking out of time tracking. It just does 90% for you. The last 10% is tagging and validating. It really does an amazing job at showing how much time is wasted on mundane tasks or mindless browsing. I handed in my time to a project manager. He asked how I knew I worked 3.28 hours on a specific task. "Manic Time" was my answer.
Richard
Just renewed my licence for another year Just thought I'd let you know that this is one of the best pieces of software I've ever installed on my computer, free or paid for. I run my own business which principally relies on writing technical reports. ManicTime has made it so much easier to track my time over the various projects and therefore manage my fees and costs. (And your support has been excellent when I have had the odd problem).
Gary
ManicTime’s ease of use is unmatched, thanks to its intuitive interface and flexible granularity in time-tracking. The power to dive as deep as you need into data with comprehensive tagging and reporting systems is a significant upside. Its vast number of features like document, application, and activity trackers streamline the process of managing and analyzing time efficiently. Moreover, ManicTime’s advanced search capabilities, coupled with the functionality to annotate tagged time, make it a vital tool for enhancing productivity and recalling information during discussions.
Joshua

Dr Steve Day (podcast)

Time tracking and its importance in business operations are discussed in this episode. Dr. Steve Day shares update on their time tracking policies, including the use of new apps and tools such as ManicTime, particularly focusing on the implementation of screenshot tracking.

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I do contract work and manage multiple projects where I bounce between projects on an almost by the minute basis. Once tagging is setup I can easily tag all my activities as I do them and my time accumulates in each project bucket. At the end of the day my timesheet is a breeze. This is the best tool I have found so far for a work style that involves heavy duty multi-tasking. I don't know what I would do without ManicTime. Well designed and thought out product.
Brenda
The interface is very intuitive and easy to use. The ability to tag and color-code my work allows me to see at a glance how my day has been going. I can organize and structure things as much or as little as I like. What a great product!
Judy
It provides with useful reports which track and monitor the computer usage of employees, as well as the time spent on each computer program or application. Also the presence of an automatic screenshot feature resulted in an increase in my employees’ productivity. It runs automatically on my computer, great.
Amanda

Keep ConnectWise ticket context attached to tracked time

Use ManicTime to capture the detail and ConnectWise PSA to keep billing, service, and project records aligned.

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